 |
Categories |
 |
|
|
|
 |
Quick Find |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
Shipping
LIVE GOODS
(Corals & Inverts)
Shipping:
Shipping is free for orders over £50, a £8.95 P&P fee will be charged for orders below £50 in value.
All goods are shipped Monday-Thursday.
All live goods will be shipped via APC for next day before 4pm delivery.
Pre 12 O’clock delivery is available for an additional £8.
<
Shipping to outside Mainland UK may incur additional shipping charges, we cannot guarantee delivery date or condition of live animals if delivering to outside UK, it is at your own risk!
Please note: all pictures are of the corals you receive, but some corals might lose colour slightly (mostly acropora's). They will almost always colour back up in your home aquarium.
Late, Damaged & DOA orders.
Orders arriving late or damaged must have this fact written on the signature slip upon delivery, if this is not done Cyber Aquatics cannot be held responsible for the contents of the package.
Though extremely unlikely if your order is delivered DOA you must ring us ASAP (0191 4875801) to let us know, you will also be required to get photographic evidence (corals/inverts & packing) before a replacement is given. Any replacements will be sent with your next order, refunds will only be given in extreme circumstances.
Missed delivery.
If you miss the delivery of your corals / inverts Cyber Aquatics cannot be held responsible for the shipment.
Returns.
Cyber Aquatics cannot accept coral / invert returns.
DRY GOODS
(Equipment, Live Rock)
Shipping:
Shipping is free for orders over £50, a £8.95 P&P fee will be charged for orders below £50 in value.
All goods are shipped Monday-Thursday.
All live goods will be shipped via APC or FedEx for next day before 7pm delivery.
Pre 12 O’clock delivery is available for an additional £4.
Shipping to outside Mainland UK may incur additional shiPping charges
Late, Damaged & DOA orders.
Orders arriving late or damaged must have this fact written on the signature slip upon delivery, if this is not done Cyber Aquatics cannot be held responsible for the contents of the package.
Returns.
All equipment can be returned as long as it is in its origional packing container. A small restocking fee may be charged if the packing is in any way damaged.
How Your Corals Are Packaged.
Corals are individually triple bagged, most are floated using polystyrene blocks. Corners of bags are tapped up to stop corals getting stuck at sides.
Poly boxes with cardboard outer packing are used, first a large plastic bag is placed into box then shredded paper is placed on bottom of box.
Corals are wrapped together in bubble wrap.
Finally more void fill is added along with 40 hour Livestock heat packs.
The lid is then placed on box, and another large plastic bag is wrapped around the box before the whole lot goes into a cardboard box and it sealed for shipping.
The boxs are picked up at 5pm by APC.
*We always abide by all your statutory rights set out in the distance-selling act.
|
|
|
|
|
|
